Returns & Cancellations

Returns & Exchanges

We do not ordinarily accept returns or exchanges for change of mind, size preference or personal colour preference.

If you receive a damaged, defective or incorrect product, please contact us so we can review and resolve the issue.

This policy does not affect your rights under applicable consumer protection laws.

Reporting an Issue

We request that you contact us within 48 hours of delivery wherever possible, through our Contact page.

Please include your order number, a description of the issue and clear photographs of the product and affected area, where available.

An unboxing video can be helpful, but is not mandatory.

Reports received after 48 hours will still be considered where required by applicable law.

Resolution & Refunds

Once we have reviewed your concern, we will offer an appropriate resolution for verified damaged, defective or incorrect products.

Depending on the circumstances, this may include a replacement, correction or refund, in accordance with applicable law.

Where a return is required due to our error or a verified product defect, Arz by Huda will arrange or cover reasonable return shipping costs.

Approved refunds will be processed to the original payment source wherever reasonably possible, or through another mutually agreed method.

We will communicate the expected refund timeline when the refund is approved.

The Nature of Handcrafted Pieces

Chikankari is an intricate craft, and subtle variations in embroidery, placement and finish are part of its handmade character.

These natural variations are not automatically considered defects. However, genuine damage, defects or significant differences from the product description remain eligible for review.

Order Cancellations

Cancellation requests may be made before an order has been dispatched.

Ready-to-ship pieces: We generally accept cancellations requested before dispatch.

Made-to-order and on-demand pieces: Cancellation may depend on whether sourcing, customisation or production has already begun. Any applicable restrictions will be communicated before the order is finalised.

Once an order has been dispatched, our returns policy will apply.

If we are unable to fulfil your order and must cancel it, any payment received for the cancelled items will be refunded.

Need Assistance?

For returns, cancellations or refund enquiries, please reach out through our Contact page, quoting your order number.